Complaints & Customer Service

Your satisfaction is important to us! Should there ever be a reason for complaint, we will assist you quickly and easily.

How the complaint process works:

Get in touch

Please contact us by email or via the contact form with a brief description of the issue. If possible, please attach photos or relevant documents.

Review & Processing

Our customer service team will review your request as quickly as possible and get back to you within a few working days with a solution or further information.

Resolution & Handling

Depending on the case, we will offer you a **repair, replacement delivery, or refund** in accordance with your legal warranty rights.

Contact for Complaints:

Email: info@hoffman-gkt.de
Phone: +49 221 25911083

Thank you for your trust – we will do everything we can to resolve your issue quickly!